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Dementia Institute Policies

Dementia Institute Return, Refund, Reschedule Policy

Your satisfaction is important to us. Let us know about your experience:
info@dementia-institute.org
(616) 235-5499

Services

  • If, after purchasing access to a live event (e.g. class, consultation, Dementia Journey™, etc.), you need to reschedule or switch from in-person to virtual, please contact us and we would be happy to make reasonable accommodations for you.
  • If weather or other events outside of our control necessitate the cancellation of a live event, we will notify you and help you reschedule.
  • The Dementia Institute does not issue refunds for live events (e.g. classes, consultations, Dementia Journey™, etc.).

Products

  • If you have questions or concerns about products you have purchased from the Dementia Institute, please contact us.
  • To order replacement parts, please email info@dementia-institute.org.
  • If your product arrived damaged from shipping, please send pictures of the damaged product and packing materials to info@dementia-institute.org within 14 days of your purchase transaction. We will make reasonable accommodations, not to exceed a shipped replacement.
  • The Dementia Institute does not issue refunds for products.

Dementia Institute Privacy Policy

The Dementia Institute values its users’ privacy. This Privacy Policy (“Policy”) helps you understand how we collect and use personal information from those who visit our website or make use of our online services, and what we will and
will not do with the information we collect. Our Policy has been designed and created to ensure those affiliated with the Dementia Institute of our commitment to meet or exceed privacy standards.

This Policy applies to the Dementia Institute as a subsidiary of Holland Home, and it governs any and all data collection and usage by us. By using dementia-institute.org, you consent to the data collection procedures expressed in this Policy.

View Privacy Policy

Questions

If you have any questions or concerns regarding policies related to our website, please feel free to contact us:

Email: info@dementia-institute.org

Telephone: (616) 235-5499

Mailing Address:

Dementia Institute
2100 Raybrook St SE, Ste 303
Grand Rapids, MI 49546